Bay City Cargo Website FAQs
1. Can you provide or give me some history on the vintage letters I am purchasing or I want to purchase?
While we sometimes have some historical background on the vintage marquee letters we sell, the letters have often been purchased from their original owner years ago. We purchase our letters from the original owner, theatres, casinos, antique dealers, sign companies, or even scrap metal dealers to name a few
2. I want to purchase multiple letters, can you combine shipping to save me money?
Yes! It is Bay City Cargo's policy to combine shipping to save our customers money. If a customer has already paid when we have received their order, we we will automatically issue a refund of the difference between what the customer paid for shipping and the actual cost. Otherwise we only charge normal shipping rates.
3. I live outside of the United States, will I be charged Import Duties, VAT (Value Added Tax) or other costs related to importation of these items?
It is our experience that a few countries (i.e. Great Britain and Mexico) strongly enforce their laws regarding international commerce. It is inconsistent and unpredictable but you should plan on these fees and maybe it won’t happen. Ask about this via email or phone, please, and we can give you more information.
4. Am I required to pay State Sales Taxes on my purchases?
Only if you live in Maine. We are required to collect State Sales Tax on purchases being shipped to the State of Maine.
5. Will you provide a discount if I purchase a lot of letters?
We work with retailers, dealers, designers, decorators, television, movie and entertainment venues. We do extend discounts: please ask.
6. What if the letter or item I receive is not what I ordered?
It is the goal of Bay City Cargo to provide its customers with complete customer satisfaction. If there is an issue with your order we want to know about it. We will work with our customers to resolve all issues to be best of our ability. Hopefully our excellent customer service avoids the needs for returns but it does happen from time to time.
7. If there is a letter that I want or need but is not available in your Online Store, can you find it for me?
We are adding items to our warehouse on a weekly basis and our Online Store. If you don't see what you REALLY want there is a good chance we have something for you. Please Ask Us. Use the Contact Us feature on our Website or call 800-545-8956.
8. I'd like to see what the letters I will receive will look like, can you send me photographs of the letters I will receive?
We'd be glad to! Just contact us and tell us what letters or items you'd like to see photographed. Would you like to see what a grouping of letters will look like? We can send you pictures of that too.
9. What are your business hours?
Our Website is open 24/7. Our typical business hours (office hours) are Monday thru Friday 7AM-5PM USA East coast time EST. We often check our e-mail outside of regular business hours. We check our messages Monday thru Friday and often on weekends and holidays too! What can you say? We LOVE our letters and our business.
10. What methods of shipping do you use?
United States Postal Service (USPS), United Parcel Service (UPS) and FedEx.
11. Can we visit your Bay City Cargo warehouse?
We welcome visitors whenever they come to visit. Belfast is a cool little town on the coast of Maine that you will love to visit. Great places to stay, eat, shop, and lots of things to do inside or outside. As we are primarily a warehouse we do ask that you let us know when you are coming to visit. Our office is around the corner: if we are not in the warehouse, just call and we'll be right there.
12. Returns and refunds:
We will work with you to ensure that you get what you want and if you are still unhappy we will accept returns at all times. We will pay all shipping costs if the mistake is ours. We refund promptly. Contact us and we'll work with you to return or replace or refund your purchase.
We will never share or sell your information.
14. Shipping time:
We nearly always ship the same or next day, unless there is a postal holiday or inclement weather. If there is going to be a delay in shipping your order, we will notify you. Some items are shipped directly from the manufacturer and may take longer. We will always inform you of the shipping time.
All sales are in US dollars. Green backs. Bucks. Uncle Sam's dinero.